Terms and Conditions

Terms and Conditions Leaders Wear


Below you will find our general terms and conditions. These always apply if you use or place an order via our website. The general terms and conditions contain important information for you as a buyer. Therefore, read it carefully. We also recommend that you save or print these terms and conditions so that you can read them again at a later time.


Table of contents:

Article 1. Definitions

Article 2. Applicability of general terms and conditions

Article 3. Prices and information

Article 4. Future Agreement

Article 5. Registration

Article 6. Execution of agreement

Article 7. Right of withdrawal

Article 8. Payment

Article 9. Warranty and Conformity

Article 10. Complaints procedure

Article 11. Liability

Article 12. Personal data

Article 13. Final provisions


Article 1. Definitions

  1. Leaders Wear: established in Dordrecht and registered with the Chamber of Commerce
    under registration number 75857936 trading as Leaders Wear.

  2. Website: The Leaders Wear website can be accessed at https://www.leaderwearonline.com and all associated subdomains.

  3. Customer: the customer who, whether or not acting in the exercise of a profession or business, enters into an agreement with Leaders Wear and/or has registered on the website.

  4. Agreement: any arrangement or agreement between Leaders Wear and the customer, of which the general terms and conditions form an integral part.

  5. General terms and conditions: the present general terms and conditions.


Article 2. Applicability of general terms and conditions

  1. To all offers, agreements and deliveries of
    Leaders Wear, the general terms and conditions apply, unless expressly agreed otherwise in writing.

  2. If the customer includes in its order, confirmation or communication containing acceptance, provisions or conditions that deviate from or do not appear in the general terms and conditions, these are only binding on Leaders Wear,
    if and insofar as they have been expressly accepted in writing by Leaders Wear.

  3. In the event that specific product or service conditions apply in addition to these general terms and conditions, those terms and conditions will also apply, but the customer can always invoke the applicable provision that is most favorable to him in the event of conflicting terms and conditions.


Article 3. Prices and information

  1. All prices stated on the website and in other materials originating from Leaders Wear include VAT, unless stated otherwise on the website, which are imposed by the government.

  2. If shipping costs are charged, this will be clearly stated in good time before concluding the agreement. In addition, these costs will be shown separately in the ordering process.

  3. The content of the website has been compiled with the greatest care. However, Leaders Wear cannot guarantee that all information on the website is correct and complete at all times. All prices and other information on the Website and in other materials originating from Leaders Wear are therefore subject to obvious programming and typing errors.

  4. Leaders Wear cannot be held responsible for (color) deviations due to screen quality.


Article 4. Establishment of agreement

  1. The agreement is concluded at the moment of acceptance by the customer of Leaders Wear's offer and compliance with the conditions set by Leaders Wear.

  2. If the customer has accepted the offer electronically, Leaders Wear will immediately confirm receipt of the acceptance of the offer electronically. As long as receipt of this acceptance has not been confirmed, the customer has the option of dissolving the agreement.

  3. If it appears that incorrect information has been provided by the customer when accepting or otherwise entering into the agreement, Leaders Wear has the right to fulfill its obligation only after the correct information has been received.

  4. Leaders Wear can inform itself within legal frameworks whether the customer can meet his payment obligations, but also of all facts and factors that are important for a responsible conclusion of the agreement. If, based on this investigation, Leaders Wear has good reasons not to enter into the agreement, it is entitled to refuse an order or request with reasons, or to attach special conditions to the implementation, such as prepayment.


Article 5. Registration

  1. In order to make optimal use of the website, the customer can register via the registration form/account login option on the website.

  2. During the registration procedure, the customer chooses a username and password with which he can log in to the website after registration.
    The customer is responsible for choosing a sufficiently reliable password.

  3. The customer must keep his login details, username and password strictly confidential. Leaders Wear is not liable for misuse of the login details and may always assume that a customer who registers on the website is actually that customer. Everything that happens through the customer's account is the responsibility and risk of the customer.

  4. If the customer knows or suspects that his login details have come into the hands of unauthorized persons, he must change his password as soon as possible and/or notify Leaders Wear, so that Leaders Wear can take appropriate measures.


Article 6. Execution of agreement

  1. As soon as the order has been received by Leaders Wear, Leaders Wear will send the products as soon as possible with due observance of the provisions of paragraph 3 of this article.

  2. Leaders Wear is entitled to engage third parties in the performance of the obligations arising from the agreement.

  3. The delivery time can vary between 5 – 7 working days. The method of delivery can take place in different ways and is at the discretion of Leaders Wear.

  4. If Leaders Wear cannot deliver the products within the agreed period, it will inform the customer. In that case, the customer can agree to a new delivery date.

  5. Leaders Wear advises the customer to inspect the delivered products and to report the defects found within 2 working days after receipt in writing and with clear images. For more information, see the article on warranty and conformity.

  6. As soon as the products to be delivered have been delivered to the specified delivery address, the risk with regard to these products is transferred to the customer. If expressly agreed otherwise, the risk will pass to the customer earlier.

Article 7. Right of withdrawal

  1. This article only applies to the customer being a natural person who is not acting in the exercise of his profession or business.

  2. The customer has the right to dissolve the distance agreement with Leaders Wear within 14 days after receipt of the product, without giving reasons, free of charge.

  3. The period starts on the day after the Customer, or a third party designated by him in advance, who is not the carrier, has received the product, or:

  • if the customer has ordered several products in the same order: the day on which the customer, or a third party designated by him, has received the last product;

  • if the delivery of a product consists of several shipments or parts: the day on which the customer, or a third party designated by him, has received the last shipment or the last part;

  • in the case of agreements for regular delivery of products during a certain period: the day on which the customer, or a third party designated by him, has received the first product.

    1. The customer must bear the return costs themselves, if these costs are higher than the regular postal rate, Leaders Wear will provide an estimate of these costs. The shipping costs incurred by the customer when purchasing the product are not included in the costs for the return and remain at the expense of the customer.

    2. Within the withdrawal period referred to in paragraph 1, the customer will handle the product and the packaging with care. The customer will only open the packaging and use the product only insofar as this is necessary to check the nature, characteristics and functioning of the products. The basic principle here is that this inspection may not go beyond what the customer could do in a physical store.

    3. The customer is only liable for depreciation of the product that is the result of a way of handling the product that goes beyond what is permitted in the previous paragraph.

    4. The customer can dissolve the agreement in accordance with the term set out in paragraph 1 of this article by contacting Leaders Wear via the contact form, or otherwise unambiguously informing Leaders Wear that he is renouncing the purchase. In case of a digital report, Leaders Wear confirms receipt of that report. After dissolution, the customer has 14 days to return the product. It is also possible to return the product immediately within the cooling-off period set in paragraph 1 of this article, provided that the model withdrawal form or other unambiguous statement for withdrawal is enclosed.

      Products can be returned to:

      Leader Wear
      Frigate Street 7
      3317 ZC, Dordrecht


  1. Amounts already paid (in advance) by the customer will be refunded to the customer as soon as possible, but no later than 14 days after dissolution of the agreement, in the same way that the customer paid for the order. If the customer has opted for a more expensive method of delivery than the cheapest standard delivery, Leaders Wear does not have to reimburse the additional costs for the more expensive method. Unless Leaders Wear offers to collect the product itself, Leaders Wear may withhold reimbursement until Leaders Wear has received the product
    or until the customer demonstrates that he has returned the product, whichever is the earlier.


Article 8. Payment

  1. The customer must make payments to Leaders Wear according to the payment methods indicated in the order procedure and possibly on the website. Leaders Wear is free in the choice of payment methods to be offered and these may also change from time to time. In case of payment after delivery, the customer has a payment term of 14 days starting on the day after delivery.

  2. If the customer does not meet his payment obligation(s) in time, after he has been informed by Leaders Wear of the late payment and Leaders Wear has granted the customer a period of 14 days to still meet his payment obligations, after payment has not been made within this 14-day period, he will owe statutory interest on the amount still due and Leaders Wear will be entitled to charge the extrajudicial collection costs incurred by him. These collection costs amount to a maximum of: 15% on outstanding amounts up to € 2,500; 10% on the next €2,500 and 5% on the next €5,000 with a minimum of €40. Leaders Wear may deviate from the stated amounts and percentages to the benefit of the customer.


Article 9. Warranty and Conformity

  1. This article only applies if there is a customer who is not acting in the exercise of his profession or business. If Leaders Wear gives a separate guarantee on the products, this applies to all types of customers, without prejudice to the above.

  2. Leaders Wear guarantees that the products comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability and the legal provisions and/or government regulations existing on the date of the conclusion of the agreement. If specifically agreed, Leaders Wear also guarantees that the product is suitable for other than normal use.

  3. If the delivered product does not comply with the agreement, the customer must inform Leaders Wear within a reasonable period of time after discovering the defect.

  4. If Leaders Wear considers the complaint to be justified, the relevant products will be replaced or reimbursed after consultation with the customer. The maximum compensation, with due observance of the article regarding liability, is equal to the price paid by the customer for the product.


Article 10. Complaints procedure

  1. If the customer has a complaint about a product (in accordance with article regarding warranty and conformity) and/or about other aspects of Leaders Wear's service, he can submit a complaint to Leaders Wear by e-mail or by post. See contact details at the bottom of the terms and conditions.

  2. Leaders Wear will give the customer a response to his complaint as soon as possible, but in any case within 3 days after receipt of the complaint. If it is not yet possible to give a substantive or final response, Leaders Wear will confirm the complaint within 3 days of receipt of the complaint and give an indication of the period within which it expects to provide a substantive or final response to the customer's complaint.

  3. A customer who is not acting in the exercise of his profession or business can also submit a complaint via the European dispute resolution platform, which can be reached at http://ec.europa.eu/odr/ .


Article 11. Liability

  1. This article only applies if the customer is a natural or legal person acting in the exercise of his profession or business.

  2. The total liability of Leaders Wear towards the customer due to attributable shortcoming in the fulfillment of the agreement is limited to reimbursement of a maximum of the amount of the price stipulated for that agreement (including VAT).

  3. Liability of Leaders Wear towards the customer for indirect damage, including in any case - but expressly not limited to - consequential damage, lost profit, missed savings, loss of data and damage due to business interruption, is excluded.

  4. Apart from the cases mentioned in the previous two paragraphs of this Article, Leaders Wear has no liability towards the customer for damages, regardless of the grounds on which an action for damages would be based. However, the restrictions referred to in this article will lapse if and insofar as damage is the result of intent or gross negligence on the part of Leaders Wear.

  5. Leaders Wear's liability towards the customer due to an attributable shortcoming in the fulfillment of an agreement only arises if the customer immediately and properly gives Leaders Wear written notice of default, stating a reasonable term to remedy the shortcoming, and Leaders Wear continues to fail to fulfill its obligations after that period. The notice of default must contain as detailed a description as possible of the shortcoming, so that Leaders Wear is able to respond adequately.

  6. A condition for the existence of any right to compensation is always that the customer reports the damage to Leaders Wear in writing as soon as possible, but no later than 14 days after it has arisen.

  7. In the event of force majeure, Leaders Wear is not obliged to pay compensation for any damage caused to the customer as a result.


Article 12. Personal data

  1. Leaders Wear processes the customer's personal data in accordance with the privacy statement. This can be found here: https://www.leaderswearonline.com/pages/privacy-statement


Article 13. Final provisions

  1. Dutch law applies to the agreement.

  2. Insofar as not dictated otherwise by mandatory law, all disputes that may arise as a result of the agreement will be submitted to the competent Dutch court in the district where Leaders Wear is located.

  3. If a provision in these general terms and conditions proves to be null and void, this will not affect the validity of the entire general terms and conditions. In that case, the parties will adopt (a) new provision(s) to replace it, which will give shape to the intention of the original provision as far as legally possible.

  4. In these general terms and conditions, "in writing" means communication by e-mail, provided that the identity of the sender and the integrity of the e-mail are sufficiently established.


Contact details

If you have any questions, complaints or comments after reading these terms and conditions,
please do not hesitate to contact us in writing or by e-mail.


Leaders Wear
Fregatstraat 7
3317ZC, Dordrecht

E-mail: leaderswear7@gmail.com

Chamber of Commerce number: 75857936
VAT number: NL002207955B9